Last Updated: March 16, 2026
1. Agreement and Registration
These Terms of Service ("Agreement") are a legally binding contract between you and Exebrain Co., Ltd., doing business as myndless.ai ("myndless.ai", "we", "us").
- Acceptance: By clicking "I Agree," creating an account, or using our transcription and analysis software, you signify that you have read, understood, and agreed to these terms.
- Entity Representation: If you use the Services on behalf of a company, you represent that you have the legal authority to bind that entity to this Agreement.
- Account Security: You are the sole authorized user of your account and are fully responsible for all activities, including maintaining the confidentiality of your login credentials.
2. User Content and "Passive Conduit" Status
"User Content" includes all textual, audio, and visual materials you submit or record via the Services.
- Ownership and Rights: You retain all rights to your User Content. However, you grant myndless.ai a limited license to process this data solely to provide the transcription and analysis services.
- No Editorial Involvement: myndless.ai acts as a "passive conduit" for your data. We do not create, monitor, or review User Content and disclaim all liability for any errors, omissions, or claims arising from it.
- Prohibited Content: You warrant that your content will not be defamatory, obscene, fraudulent, or violate any third-party intellectual property or privacy rights.
3. Compliance with Recording Laws
The legality of AI-powered recording depends on your compliance with consent and disclosure laws.
- Host Responsibility: You are solely responsible for obtaining explicit consent from all meeting participants before enabling the myndless.ai AI recorder or transcriber.
- "All-Party" Jurisdictions: In certain states (e.g., California, Florida, Illinois), every participant must consent to a recording. If even one participant is in such a jurisdiction, you must obtain consent from everyone.
- Visual/Audio Notifications: While myndless.ai may provide a notification (visual or otherwise) when the AI is active, this does not relieve you of your legal duty to confirm all participants consent to being recorded.
4. AI Technology Disclaimers
myndless.ai uses Artificial Intelligence (AI) to process data, which introduces unique risks.
- Accuracy and "Hallucinations": AI systems are not always error-free. Transcripts and summaries may contain "hallucinations," misattributions of speakers, or fail to capture tone and nuance.
- Human Review: You agree that AI-generated output should not be used as the sole source of truth for legal, financial, or strategic decisions without human verification.
- Indemnification: You agree to hold myndless.ai harmless for any losses resulting from your reliance on AI-generated data or inaccuracies.
5. Data Privacy and Training
- Privacy Policy: All personal data is governed by our Privacy Policy, which is incorporated into this Agreement by reference.
- Aggregated Data: myndless.ai retains the right to use anonymized, aggregated data derived from your usage (e.g., performance metrics) for the purpose of improving the Services, provided such data cannot identify you personally.
- Retention: Following account termination, myndless.ai reserves the right to delete all your data in the normal course of operation, and such data cannot be recovered.
6. Billing, Refunds, and Third-Party Payments
- Billing Cycle: Subscriptions are billed on a monthly cycle running from the first day of each calendar month to the last day of that month. If you subscribe after the first day of a month, your initial charge will be prorated to reflect the remaining days in that billing cycle. Subsequent months will be billed in full at the start of each calendar month.
- Money-Back Guarantee: New subscribers may request a full refund within seven (7) days of their initial subscription purchase, provided they have not materially used the Services beyond a reasonable evaluation. To request a refund, contact us at contact@myndless.ai.
- Cancellation and No Refunds: After the 7-day money-back period, all fees are non-refundable. You may cancel your subscription at any time, and your access to paid features will continue until the end of your current billing cycle. No partial or prorated refunds will be issued for the remaining period after cancellation.
- Plan Changes: If you upgrade your plan mid-cycle, the price difference will be prorated for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle.
- Payment Processing: All fees are handled through a third-party Payment Service Provider (PSP). You must agree to the PSP's terms separately; myndless.ai is not a party to that agreement.
- Taxes: All displayed fees are exclusive of applicable federal, state, or local taxes, which will be calculated based on your billing address.
7. Limitation of Liability and Arbitration
- Liability Cap: To the extent permitted by law, myndless.ai's total liability for any claim shall not exceed (i) the fees paid by you in the six months prior to the claim or (ii) US$100, whichever is less.
- Binding Arbitration: All disputes arising from this Agreement will be settled by binding arbitration. You and myndless.ai both waive the right to a trial by jury or to participate in class-action proceedings.
8. Termination and Modification
- Cancellation: You may cancel your account at any time by emailing support.
- Unilateral Changes: myndless.ai reserves the right to modify these Terms or the Services at any time, with or without prior notice. Continued use of the service constitutes acceptance of the new terms.
Contact
contact@myndless.ai